Mental Health Resource - Mobile App & Responsive Web Design
Mental Health Resource - Mobile App & Responsive Web Design
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Mind Matters is a Kathmandu-based non-profit organization focused on matters of mental health. The organization needs a tool that enables neighborhoods to easily access mental health resources. Mind Matters’ primary target users include adults and millennials who are struggling with mental health issues at home and abroad, and want to seek ways to improve their situation.
This project is based on a design prompt generated in sharpen.design.
Mind Matters is a Kathmandu-based non-profit organization focused on matters of mental health. The organization needs a tool that enables neighborhoods to easily access mental health resources. Mind Matters’ primary target users include adults and millennials who are struggling with mental health issues at home and abroad, and want to seek ways to improve their situation.
This project is based on a design prompt generated in sharpen.design.
Project Duration
July 2022 to August 2022
Role
UX Designer
THE CHALLENGE
Nepalese adults (migrant workers included) today are vulnerable to poor mental health due to numerous reasons. A deep-rooted stigma and misconception about mental illness as well as a lack of human and financial resources for mental health pose a great challenge. Mental health is not considered a priority in general.
THE GOAL
Design a digital platform that will contribute to driving social change by making mental health resources easily accessible to the people and raising awareness of the importance of mental health.
RESEARCH
As secondary research, I studied a recent report by WHO, “Special Initiative for Mental Health: Situational Assessment of Nepal”, which paints a clear picture of the condition of Mental Health care in the country. It helped me to identify my target users and develop interview questions, which were then used to conduct user interviews. Most interview participants reported refraining from seeking mental health resources due to the stigma surrounding it, or simply due to not having access to it. The feedback received through research made it very clear that users would be open and willing to seek mental health resources from a trustworthy platform if they had access to an easy-to-use tool to help guide them while respecting their privacy.
PAIN POINTS
Limited and mostly inaccessible local resources dedicated to mental health for the general population
The social stigma surrounding mental health and people's reluctance to have an open conversation
Expensive therapy does not appeal to low-income groups
SITEMAP
PAPER WIREFRAMES
DIGITAL WIREFRAMES AND LOW FIDELITY PROTOTYPE
USABILITY STUDIES
Findings
People want to complete the booking process easily using the time and date scheduler
People were confused with the random search results when searching for therapists
People wanted to easily track their upcoming appointments
SCREEN SIZE VARIATIONS
The designs for screen size variation of the responsive website included mobile, tablet, and desktop. I optimized the designs to fit the specific user needs of each device and screen size.
HIGH FIDELITY PROTOTYPE
ACCESSIBILITY CONSIDERATIONS
Clear labels for interactive elements that can be read by screen readers.
Initial focus of the home screen on personalized recommendations helps define the primary task or action for the user.
Used landmarks to help users navigate the site, including users who rely on assistive technologies.
Used color themes as per Web Content Accessibility Guidelines.
TAKEAWAYS
Impact
Users shared that the app made accessing mental health resources much easier, giving them the confidence to take necessary steps towards their mental wellbeing.
One quote from peer feedback was that “the Mind Matters app helps to promote self-care and the importance of mental health.”
What I learned
The stigma surrounding mental health is deep-rooted in our society. I learned that even though this problem I was trying to solve was a big one, diligently going through each step of the design process and aligning with specific user needs, helped me come up with solutions that were both feasible and useful.
NEXT STEPS
Conduct follow-up usability testing on the new app and website
Analyze KPIs of the app that demonstrate users' likelihood to access mental health resources
Add more educational resources for users to learn about the importance of mental health
Add more mindful activities and exercises for users to practice self-care
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